Resending a Portal Invite as an Admin User
Overview
Admin users can resend Portal invitations when a team member did not receive, lost, or accidentally deleted their original invite email. Resending an invite does not create a new account or change permissions; it simply re-sends the activation email so the user can complete setup.
Symptoms / What You’ll See
- A team member reports they never received their Portal invite.
- A user cannot log in because their invite expired or was deleted.
- The user appears in the Portal as Invited but not Active.
Why This Happens
- Invitation emails may be filtered by spam or security systems.
- Users may overlook or delete the original invite email.
- Invites are not accepted immediately and remain pending.
How to Fix or Prevent
- Log in to the Dusty Portal as an Admin
- Open the Dusty Portal in your browser.
- Sign in using an account with Admin permissions.
- Navigate to Team or User Management
- Open the account or organization settings.
- Select the section that lists team members or users.
- Locate the invited team member
- Find the user whose invite needs to be resent.
- Confirm their status shows as Invited or Pending, not Active.
- Resend the invitation
- Select the user to open their details or actions menu.
- Choose Resend Invite.
- The Portal will send a new invitation email to the same address.
- Confirm delivery with the user
- Ask the user to check their inbox and spam or junk folders.
- Have them accept the invite and complete account setup.
Best Practices
- Verify the email address before resending the invite.
- Ask users to whitelist Dusty emails if invitations are repeatedly filtered.
- Do not delete and recreate users unless instructed by Support; resending the invite is sufficient.
- Resending an invite will not change roles or permissions.