If a piece of your Dusty equipment is damaged, missing, misplaced, lost, or stolen, contact your Dusty point of contact as soon as you notice. This article explains who to reach and what to include so your team can help you quickly.

Dusty equipment includes the FieldPrinter, tripod, and laser tracker, along with their cables, cases, and accessories.

Report It Right Away

For any damaged, lost, or stolen equipment, the first step is the same: tell Dusty as soon as possible. Reporting early lets your team assess the situation, keep your project moving, and confirm next steps.

Contact your Dusty point of contact. This may be your:

• Implementation Manager
• Account Manager
• Account Executive
• Dusty Support

What to Include in Your Report

To help your Dusty contact respond quickly, include:

• Company name
• Jobsite name
• Which equipment is affected (for example, FieldPrinter, tripod, or laser tracker), and its serial or unit number if you have it
• What happened — damaged, missing, lost, or stolen
• When you noticed it
• A brief description or photos of any visible damage, if applicable

Your Dusty contact will confirm the next steps from there.

If Equipment Is Damaged

1. Stop using the affected equipment if you are unsure whether it is safe to operate.
2. Do not attempt to repair the equipment yourself.
3. Report the damage to your Dusty point of contact using the details above.
4. Your Dusty contact will confirm the next steps, which may include arranging a repair or replacement.

If Equipment Is Lost or Misplaced

1. Check the usual storage locations, shipping cases, and anywhere the equipment may have been moved on site.
2. If you still can't locate it, report it to your Dusty point of contact.
3. Your Dusty contact will confirm the next steps.

If Equipment Is Stolen

1. Report the theft to your Dusty point of contact as soon as possible.
2. Share any details that may help, such as when and where the equipment was last seen.
3. Your Dusty contact will confirm the next steps.

Costs, Repairs, and Replacement

Any charges, repair costs, or replacement terms for damaged, lost, or stolen equipment are governed by your Dusty agreement. Your account team will walk you through what applies to your situation.

If you have questions about your agreement, contact your Account Manager or Account Executive.

Helpful Tips

• Store equipment in its original cases when it is not in use.
• Keep equipment in a secure, dry location on site.
• Note any damage as soon as you see it — reporting early helps avoid delays.