Overview

If the Dusty for AutoCAD® plug-in isn't working as expected, this article walks you through the most common fixes, from version mismatches and plug-in conflicts to sign-in issues and how to collect logs for support.

Step 1: Verify You Have the Latest Version

Outdated versions of the plug-in are a common source of issues. Before troubleshooting further, confirm you're running the latest release.

1. Open the Dusty for Autodesk® AutoCAD® listing on the Autodesk App Store.
2. Note the current version number listed on the page.
3. In AutoCAD, go to Add-ins and check the installed version of the Dusty plug-in.
4. If your installed version is older, uninstall the current version and download and install the latest from the App Store.

Step 2: Disable Conflicting Plug-ins

AutoCAD plug-ins that depend on different versions of the same shared libraries can conflict with one another. If you're seeing unexpected errors or crashes, try temporarily disabling other plug-ins.

Plug-in locations AutoCAD loads plug-ins from folders ending in .bundle in these directories:

• %programfiles%\Autodesk\ApplicationPlugins
• %programdata%\Autodesk\ApplicationPlugins
• %appdata%\Autodesk\ApplicationPlugins

To disable a plug-in without uninstalling it:

1. Close AutoCAD completely.
2. Open File Explorer and navigate to one of the directories above.
3. Find the .bundle folder for the plug-in you want to disable.
4. Rename the folder by appending .DISABLED to the end — for example, change SomePlugin.bundle to SomePlugin.bundle.DISABLED.
5. Reopen AutoCAD and test the Dusty plug-in.

Repeat this process to isolate the conflicting plug-in. To re-enable a plug-in, simply remove .DISABLED from the folder name while AutoCAD is closed.

Step 3: Fix Sign-In Issues (Delete token.txt)

The Dusty plug-in saves your sign-in credentials locally. If this file becomes corrupted or locked, you may be unable to sign in.

Symptoms:

• The plug-in prompts you to sign in repeatedly
• Sign-in appears to complete but the plug-in stays logged out
• An error appears during the sign-in flow

To resolve:

1. Close AutoCAD completely.
2. Open File Explorer and navigate to:
   %localappdata%\Dusty Robotics\
3. Delete the file named token.txt if it exists.
4. Reopen AutoCAD and sign in to the plug-in again.

Step 4: Collect Log Files for Support

If the steps above don't resolve your issue, the plug-in's log files give our support team the details needed to diagnose the problem.

Log files are stored at:
%localappdata%\Dusty Robotics\

To share logs with support:

1. Open File Explorer and navigate to %localappdata%\Dusty Robotics\.
2. Right-click the Dusty Robotics folder.
3. Select Compress to ZIP File (Windows 11) or Send to > Compressed (zipped) folder (Windows 10).
4. Attach the resulting .zip file to your support ticket.