Overview
This article explains how to reinstall the Dusty App using Self Service on the iPad. Reinstalling the app can resolve login issues, connection problems, or app crashes without requiring support intervention.
Symptoms / What You’ll See in the Field
- Dusty App crashes on launch
- Unable to connect to FieldPrinter
- Login issues persist after retrying
- App behavior is inconsistent or frozen
Why This Happens
- Corrupted app installation after updates
- Incomplete app updates or sync issues
- Device-level glitches on the iPad
- Cached data causing conflicts
How to Reinstall Using Self Service
- Open the Self Service app on the iPad.
- Locate the Dusty App in the list of available apps.
- Tap on the Dusty App.
- Select Reinstall.
- Wait for the app to uninstall and reinstall automatically.
- Once complete, open the Dusty App.
- Log in with your Dusty credentials.
- Reconnect to the FieldPrinter if needed.
- Sync your project files from Dusty Portal.
What Not to Do
- Do not manually delete the app unless instructed
- Do not interrupt the reinstall process once started
- Do not reinstall while actively printing
Best Practices / Prevention
- Keep the app updated to the latest version
- Use Self Service for all reinstalls to ensure proper configuration
- Connect to reliable Wi-Fi during reinstall
- Restart the iPad if issues persist after reinstall