Overview

If you see the message "Tracker radio issue detected. Please reset the radio. If the issue persists, please try changing the radio and FieldPrinter to a new channel," this article explains what to do.

Symptoms

• The error message "Tracker radio issue detected" appears on the iPad.
• The FieldPrinter loses communication with the Laser Tracker.
• The issue recurs after attempting a reset.

Cause

This error is a known limitation of the first-generation radio model. The radio can lose its connection to the FieldPrinter and may require a reset or channel change. If the error continues to reappear, it is a sign that the first-generation radio has reached the end of its reliable service life.

Solution

Step 1: Reset the Radio

1. Locate the radio attached to the Laser Tracker.
2. Power cycle the radio (turn it off, wait 10 seconds, then turn it back on).
3. Wait for the connection to re-establish on the iPad.
4. If the error clears and printing resumes, no further action is needed.

Step 2: Change to a New Channel (if reset didn't resolve it)

1. On the iPad, navigate to the radio channel settings.
2. Switch the radio and the FieldPrinter to the same new channel.
3. Confirm the connection is re-established before resuming printing.

Step 3: Upgrade to the New Radio Model (if the error persists)

If the error continues after a reset and channel change, your radio is a first-generation model that should be replaced.

Contact your Dusty Robotics Customer Success Manager to arrange an upgrade to the new radio model. The new radio model resolves this issue.