If your project is complete or your contract is ending, please follow the steps below to return your Dusty Robotics equipment.

What Needs to Be Returned

Your return shipment should include:

• Dusty FieldPrinter

• Tripod

• Laser tracker

Note: If an EcoFlow portable battery was purchased through Dusty, it is not required to be returned and the customer may keep it.

If you believe any equipment is missing, notify your Dusty point of contact before shipping.

Step 1: Contact Your Dusty Point of Contact

To begin the return process, contact your Dusty point of contact. This may be your:

• Implementation Manager

• Account Manager

• Account Executive

• Dusty Support

When reaching out, please include:

• Company name

• Jobsite name

• Return address

• Reason for return (project complete, replacement, etc.)

• Estimated ship date

Your Dusty contact will confirm next steps and provide shipping instructions.

Step 2: Pack the Equipment Securely

Use the original shipping cases whenever possible.

Packing Guidelines

• Secure the equipment in its original foam inserts (if available)

• Remove loose items from the unit

• Pack accessories and cables securely

• Seal cases tightly and use heavy-duty tape if needed

Do not ship equipment in unprotected cardboard boxes unless instructed by Dusty.

Step 3: Apply the Shipping Label

Once your return is approved, your Dusty point of contact will provide:

• A FedEx shipping label

• Any required return documentation

Print the label and attach it securely to the outside of the case/crate.

Step 4: Drop Off at FedEx

All Dusty equipment returns must be shipped via FedEx unless otherwise agreed with your account team.

Once the equipment is packed and labeled, drop it off at your nearest FedEx Ship Center or authorized FedEx drop-off location.

Be sure to request a drop-off receipt for tracking confirmation.

Step 5: Return Confirmation

Once received, Dusty will inspect the equipment and confirm the return has been completed.

Processing time is typically 3–5 business days after delivery.

Important Notes

• Equipment should be returned in good condition and free of excessive debris.

• Missing or damaged items may delay return processing.

• If equipment is not returned within 5 days after your contract expires, holdover fees may apply.